Legal Policies

Terms and Conditions

By using Youtiva, you agree to our terms. Please read them carefully to understand your rights and responsibilities.

Effective Date: 17/07/2023

1. Acceptance of Terms

By engaging Youtiva’s services, booking an AI audit, or using any of our systems or deliverables, you agree to these Terms & Conditions. If you do not agree, you should not use our services.

2. Scope of Services

Youtiva provides:

AI Consulting & Strategy – Business assessments, AI opportunity discovery, and ROI analysis.
Custom AI System Development – Design, build, and deployment of AI systems based on your business needs.
Training & Support – Handover documentation, team onboarding, and ongoing technical support as agreed.

All services are outlined in your signed proposal or service agreement.

3. Client Responsibilities

To deliver successful outcomes, clients must:

Provide accurate business data and operational information.
Grant timely access to necessary systems, tools, or team members.
Review and approve deliverables, prototypes, or milestones promptly.

Delays caused by the client may extend timelines and may incur additional costs.

4. Payment Terms

Payment schedules are specified in your signed agreement or invoice.
Unless otherwise agreed, 50% upfront deposit is required to begin work.
All invoices are due within 7 days of issuance. Late payments may incur interest charges.
No Refunds: Once work has commenced, payments are non-refundable, except under our 90-Day ROI Guarantee (see Section 7).

5. Intellectual Property (IP)

a) Client-Owned IP

You own all raw business data, brand assets, and confidential information you provide.

b) Youtiva-Owned IP

All frameworks, methods, code, AI models, and proprietary tools developed by Youtiva remain our intellectual property.
You are granted a non-exclusive license to use the delivered system internally for your business operations.
Resale, redistribution, or replication of Youtiva’s solutions without written permission is strictly prohibited.

6. Confidentiality & Non-Disclosure

Both parties agree to keep all shared information confidential.
Youtiva may reference non-identifiable outcomes (e.g., “Reduced operational costs by 25%”) for marketing purposes unless you request otherwise in writing.
NDAs (Non-Disclosure Agreements) can be signed upon request.

7. ROI Guarantee & Limitations

Youtiva offers a “90-Day ROI or You Don’t Pay” Guarantee under these conditions:

The guarantee applies only if you follow all recommendations, provide required data, and meet agreed deadlines.
ROI is measured against mutually agreed KPIs defined before project commencement.
If results are not achieved due to data inaccuracy, lack of team adoption, or external business changes, the guarantee does not apply.

8. Liability Disclaimer

Limited Liability: Youtiva is not liable for indirect, incidental, or consequential damages, including lost revenue or profits.
Third-Party Services: Youtiva is not responsible for issues caused by third-party tools, integrations, or vendors you choose to use.
Business Use Only: Our solutions are not designed for life-critical, healthcare, or safety-critical systems unless explicitly stated.

9. Data Security & Retention

Youtiva uses secure cloud storage, role-based access, and encryption to protect client data.
Project data is deleted or returned upon project completion, unless legally required to retain it.
Clients are responsible for securing their own internal systems post-handoff.

10. Termination of Services

Either party may terminate services with 14 days’ written notice.

Work completed up to the termination date will be invoiced and payable.
Youtiva may suspend services for non-payment or breach of these Terms.

11. Changes to Terms

Youtiva reserves the right to update these Terms & Conditions at any time. The latest version will be posted on our website with the updated “Effective Date.”

12. Governing Law

These Terms & Conditions are governed by the laws of Florida, United States. Any disputes will be resolved in the courts of Palm Beach County, Florida.